GeeklyHub connects Students and Geeks in order to facilitate collaboration between them. This collaboration may result in provision of digital goods and services such as Lesson Services or editing.
If you as a Student notice that the digital good or service you received does not match your initial requirements, you have a right to request a refund of your payment. To do this, you can do one of the following:
You can request a refund of your payment no later than 60 days after your request was processed. When you request a refund, please include the full description of the problem with your request and don’t forget to include the number of your request into your message.
We will respond to your refund request ASAP. We might require up to 3-5 business days to fully investigate and review your case and offer solutions that would best match your interests. We can either find you a different service provider and complete your request again without additional charges or completely refund your request to your initial payment method or to your account balance on the website.
If you as a Geek notice that we failed to provide you with a featured spot on the student’s profile or in another way failed to provide you with a paid service, we will refund your payment only in case it was a technical failure on our side. We will send the money back to your initial payment method.
You can request a refund for the subscription fee charged on your card up to 30 days from the date of the latest payment. The refund can be issued only if you did not use your bonuses and perks included in the subscription plan since the last payment. In this case, your refund request will be processed within 24 hours and you'll get your money back to the card within 3-5 business days. Please be aware that the bonuses and perks included in your subscription plan are non-refundable and will be withdrawn on the date of the refund issued.